Chatbot creation Chatbot

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1 chatbot creation

1.1 design
1.2 building
1.3 analytics
1.4 chatbot development platform





chatbot creation

the process of creating chatbot follows pattern similar development of web page or mobile app. can divided design, building, , analytics.


design

the chatbot design process defines interaction between user , chatbot. chatbot designer define chatbot personality, questions asked users, , overall interaction. can viewed subset of conversational design. in order speed process, designers can use dedicated chatbot design tools, allow immediate preview, team collaboration , video export. important part of chatbot design centered around user testing. user testing can performed following same principles guide user testing of graphical interfaces.


building

the process of building chatbot can divided 2 main tasks: understanding user s intent , producing correct answer. first task involves understanding user input. in order understand user input in free text form, natural language processing engine can used. second task may involve different approaches depending on type of response chatbot generate.


analytics

the usage of chatbot can monitored in order spot potential flaws or problems. can provide useful insights can improve final user experience


specialist companies create chatbots in travel industry include digital genius, yalochat.com, , caravelo. in 2017, israeli company snatchbot launched chatbot creation website, claimed capability of building bots sentiment analysis.


chatbot development platform

the process of building, testing , deploying chatbots can done on cloud based chatbot development platforms offered cloud platform service (paas) providers such oracle cloud platform. these cloud platforms provide natural language processing, artificial intelligence , mobile backend service chatbot development.








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